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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
We aim to provide the best quality products.
However, refunds/replacements are offered only in the following cases:
Eligible for Refund/Replacement
✔ Wrong product received
✔ Damaged product received (send photos/video within 24 hours)
✔ Package not delivered but marked delivered (after courier investigation)
Not Eligible
❌ Opened or used product
❌ Customer changed mind
❌ Taste preference issues
❌ Weight-loss result dissatisfaction (results vary)
Refund Method
- Refund will be processed within 3–7 working days after approval.
To request refund/replacement:
📩 Email us at info@malai.shop